The coat stand in the office collapsed on a colleague for the third time. At the department meeting that week some person with initiative suggested we email the Facilities Department and request a new coat stand. Yes, I am jealous of her ability to give a shit.
“It’s dangerous,” said the colleague with initiative. “It nearly fell on the person.”
Perhaps we should leave it in place, I thought. It might result in one less colleague to bother me. I was in one of those moods when everyone was annoying me.
I piped up. My department looked towards me in unison.“I emailed them last week and requested a new coat stand. I didn’t receive a reply.”
Colleague with Initiative looked surprised. “I wonder why they didn’t reply …”
I thought nothing of the lack of response from the Facilities Department. I put it down to bad manners or lack of efficiency. One evening, while regaling a friend on the drama of the coat stand, my friend asked me if I email Facilities often.
“I’ve emailed them a few times, yes.”
Later that evening I thought on the emails I have sent Facilities during my year and a half with my current employer. Since my start date, I have sent emails on the following matters:
- There is no washing up liquid in the kitchen
- There is no hand soap in the bathroom
- There is no hot water in the showers
- There is a funny smell in the office
- The air con is not cooling enough
- The air con is too cold
- The changing room smells
- We need a new coat stand
- We need a new scrubbing brush in the kitchenette
- There is a leak in the kitchen
- The composting bin smells
Is it really any surprise they didn’t reply to my email?